If support is not available via phone, you may log a ticket through eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.
Oracle Health Community is home to Oracle Health’s product offering and healthcare industry topic-based communities. Within these communities, Oracle Health associates, signed clients, and partners can access product documentation, ask questions, submit ideas, and connect with each other to share best practices.
If support is not available via phone, you may log a ticket through eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.
uCern is home to Oracle Cerner’s product offering and healthcare industry topic-based communities. Within these communities, Oracle Cerner associates, signed clients, and partners can access product documentation, ask questions, submit Ideas, and connect with each other to share best practices.
Model Experience is Oracle Health’s collection of strategic recommendations for leveraging Oracle Population Health Platform (HealtheIntent), Oracle Health Millennium Platform (Cerner Millennium), and Oracle Health CareAware Platform (CareAware) solutions to optimize client workflow.
Access and navigate many of Oracle Health's most commonly used sites and applications.
Project Portal is used to coordinate the people, workflows, system components, and decisions surrounding your project.
Lights On Network provides enterprise-level data analytics to maximize the value of the EHR across your entire organization. This means a better experience for your providers, better results for your organization, and the most efficient system to support it all.
The Oracle Health Status Dashboard is a tool used by Oracle Health associates and clients to view the current status of Oracle Health solutions and services, including planned maintenance and service interruptions. Under preferences, you can select the services you want to follow and subscribe to receive notifications in your inbox.
Cerner Care is a single sign on platform for most Oracle Cerner online applications and support websites for healthcare providers, healthcare IT professionals and partners. After setting up a Cerner Care account, you’ll be able to sign in once to access multiple web-based applications. You can log in using a single email address instead of having to manage multiple usernames and passwords for multiple applications.
You can go to a number of different websites to begin your Cerner Care account creation such as the examples below. When creating your Cerner Care account, it is highly recommended to only use your organization’s email domain for creation.
There is a Forgot Password option on the log in screen. If you go through that process and are unable to successfully answer both of your security questions, you need to call Cerner Client Care at 1-866-221-8877, Option 6. The team is available Monday-Friday from 7am-7pm CST to assist.
If the Client Care team is not available, you may log a ticket via eService, selecting the option for “I have a Cerner business or relationship question” and choosing the Topic of eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.
No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.
A Web Security Officer (WSO) is a designated person(s) at an organization who is responsible for controlling the level of access granted to the organization’s users. There may be multiple WSOs at a single organization and each one must sign a legal agreement to maintain the appropriate level of security in respect to their organization’s users and Oracle Cerner’s sensitive content and applications. If you would like to be a WSO for your organization, please visit https://wsoform.cerner.com to sign up.
Australia
Oracle Cerner, Millennium Support
+1800.076.877 Malaysia
Oracle Cerner, Millennium Support
+1800.180.710 Singapore
Oracle Cerner, Millennium Support
+0800. 852.5059
Austria
Oracle Cerner, Millennium Support, Health Services
+0800.999747 Belgium
Oracle Cerner, Millennium Support, Health Services
+0800.48205 France
Oracle Cerner, Millennium Support
+0805632136 Germany
Oracle Cerner Health Services
+08007242378 Ireland
Oracle Cerner, Millennium Support
+1800930460 Luxembourg
Oracle Cerner Health Services
+8002.3399 Netherlands
Oracle Cerner Health Services
+08000235108 Portugal
Oracle Cerner Health Services
+800.1.81795 Spain
Oracle Cerner, Millennium Support
+800300205 Sweden
Oracle Cerner Health Services
+0200896275 Switzerland
Oracle Cerner, Millennium Support, Health Services
+0800.002337 United Kingdom
Oracle Cerner, Millennium Support
+08082383110
Brazil
Oracle Cerner, Millennium Support
+0800.878.2807 Chile
Oracle Cerner, Millennium Support
+800.2.31003
Saudi Arabia
Mobile phone and landline
+800.844.0189
Mobile phone (Zain and Mobily)
+800.850.0305 United Arab Emirates
Oracle Cerner, Millennium Support
+80004449822
United States / Canada
Oracle Cerner, Millennium Support
+1.866.221.8877
Oracle Cerner Health Services Support
+1.888.767.8326
Physician Practice
+1.800.277.7330
You can go to a number of different websites to begin your Cerner Care account creation such as the examples below. When creating your Cerner Care account, it is highly recommended to only use your organization’s email domain for creation.
Which web-based applications can I access with my Cerner Care login?There is a Forgot Password option on the log in screen. If you go through that process and are unable to successfully answer both of your security questions, you need to call Cerner Client Care at 1-866-221-8877, Option 6. The team is available Monday-Friday from 7am-7pm CST to assist.
How do I get support help during off peak hours?If the Client Care team is not available, you may log a ticket via eService, selecting the option for “I have a Cerner business or relationship question” and choosing the Topic of eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.
I still see a message on the left prompting me to create my new Cerner Care account. Do I need to create a new Cerner Care account each time I log in?
No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.